SARAZ
Legal
Last updated: January 2026
All prices are listed in Nepalese Rupees (NPR) and are subject to change without notice. An order is confirmed once payment is received (or, for Cash on Delivery, once dispatched) and you receive a confirmation email with your order number.
We accept Cash on Delivery and bank transfer. Digital wallet payments (eSewa, Khalti) are supported where enabled, subject to that provider's own terms. SARAZ never has access to your card or wallet credentials.
Delivery timelines are estimates, not guarantees, and may vary based on location and product availability. Free delivery applies within the Kathmandu Valley; delivery to other provinces may carry additional charges communicated at checkout.
Orders may be cancelled within 24 hours of placement by contacting support. A 7-day return window applies to unused, undamaged products in original packaging, excluding customized or clearance items.
Each product carries a manufacturer warranty as described on its product page and the Warranty page. Warranty covers manufacturing defects only and does not cover accidental damage, misuse, or normal wear.
Test rides are offered free of charge, subject to availability and valid photo ID. Riders are responsible for following all applicable road rules and safety guidance provided by SARAZ staff during the ride.
SARAZ is not liable for indirect or consequential damages arising from the use of our products beyond what is required by applicable Nepali consumer protection law.
We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.
Questions about these terms can be sent to hello@saraz.com.np or +977 1-412-3456.